Refund policy

Refund & Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it, unworn or unused, with all tags attached, and in the original packaging (including accessories, gift boxes, and manuals).

  • You must provide the receipt or proof of purchase.

How to Start a Return

  1. Contact us at support@luckcoo.com within 7 days of receiving your order to request a return.

  2. Wait for our confirmation before sending the item back. Items sent back without prior approval will not be accepted.

  3. Once approved, return the item to the following address:

Return Address
Yunhui Song
Room 707, Building A, Tianyi Lizi Mansion, Dong District Street, Zhongshan City, Guangdong Province, 528400, China
Tel: +86 17748592092

Return Shipping Costs

  • Return shipping fees must be borne by the customer.

  • Any shipping fees and taxes paid at the time of purchase (including free shipping promotions) will be deducted from the refund amount.

  • If delivery fails due to incorrect address information provided by you, the resulting loss will be borne by you.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the original item first. Once the return is approved, you can place a new order for the replacement item.

Processing Time

  • We will process your return or exchange request within 2–5 working days after receiving your inquiry.

  • Refund approval will be processed within 2–3 working days after we receive and inspect your return.

  • Refunds will be credited to your original payment method within 7–10 working days after processing (actual time may vary depending on your bank or payment provider).

📞 Store Phone : (631)403-0516‬

đź“© Email : support@luckcoo.com