Refund policy
Refund & Return Policy.
At LuckCoo, we want you to love your jewelry. If something isn't right with your order, we are here to help make it simple and stress-free.
14-Day Return Window
Request a return within 14 days of delivery.
Damaged or Incorrect Items
Report issues within 7 days for fast resolution.
12-Hour Cancellation
Cancel your order before fulfillment starts.
14-Day Return Window
You have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. What should you do if your item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery and include:
- Your order number
- A clear description of the issue
- Clear photos of the item and packaging
This helps our team review your case quickly and provide the best possible solution, such as a replacement or appropriate resolution.
*Note: While our standard return request period is 14 days, it is recommended and required to report issues regarding damage, missing items, or incorrect shipments within 7 days of receipt to qualify for immediate processing.
How to Start a Return
To start a return, please contact us at support@luckcoo.com with your order number and reason for return.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Unless the return is caused by an error on our side (such as a damaged or incorrect item), customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Order Cancellations
We accept order cancellation requests within 12 hours of placing your order.
After 12 hours, your order may already be processed, packaged, or dispatched. Once an order enters the fulfillment stage, it can no longer be canceled, and you will need to follow our standard return process after receiving the package.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Final sale items or promotional gift cards
Please reach out if you have questions or concerns about your specific item.
Refunds & Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need Help with Your Order?
Have questions about a return, exchange, or refund? Our support team is ready to assist you.
Email Support